Throughout the NHS staff work tirelessly every day, striving for clinical excellence and improving standards of care.
Formal learning processes are based on error. Media attention is focused on poor care.
What about all the BRILLIANT things that happen across the country every day? Isn't it time we RECOGNISE them?
FERFs are Forms
When anyone (The Matron, the Receptionist, the F1)
notices something positive about
They fill in a FERF
These are then fed back and learnt from